Rights:

• Right to be entitled to any special preferences, spiritual/religious and cultural needs, values & beliefs
• Right for personal dignity and privacy during examination, procedures, treatment and personal care
• Right to be protected from neglect or abuse
• Right to be informed about the disease, diagnosis & the possible outcome
• Right to information about the care provider, plan of care, its risks, alternatives, benefits and prognosis
• Right to consent for blood transfusion, anesthesia, surgery, research and other procedures
• Right to information/scope/documentation process of
  consent where ever it is required
• Right to access to his / her clinical records
• Right to appropriate assessment & management of pain
• Right to be involved in the decision making & the care plan
• Right to confidentiality of information
• Right to be under continuous care & supervision
• Right for refusal/discontinuation of treatment
• Right to seek an additional opinion regarding clinical care
• Right to complain, information on how to voice a complaint & its resolution process
• Right to be provided information about the cost of the treatment
• Right to be informed & educated in a language best understood by the patient
• Right to information & taking decision on organ donation

Responsibilities:

• Provide accurate information about his present, past, medical, surgical, hospitalizations history
• Provide complete and accurate information including full name, address, ID proof and other information
• Obtain clarity about care plan and adverse outcomes and inform about any alternative therapies
• Abide by all hospital rules and regulations
• Comply with the no-smoking & no alcohol policy
• Comply with the visitor policies to ensure the rights and comfort of all patients
• To be considerate of noise levels, privacy, and safety. Weapons are prohibited on the premises
• Treat hospital staff, other patients, and visitors with courtesy and respect
• Respect the appointment schedules & provide prior intimation to reschedule
• Not to give medication prescribed for him/her to others
• Help the hospital in processing of insurance bills by providing accurate & prompt information
• To pay for services billed for, in a timely manner as per the hospital policies
• Respect the need-based priorities of other patients
• To respect other admitted patients and give priority to patients requiring emergency care
• To follow the prescribed treatment plan and carefully comply with the instructions
• To adapt to the hospital environment to ensure a safe and secure stay in hospital
• To not create chaos & disrupt the smooth flow of operations
• To get oriented with the hospital fire exit plan
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records
• To attend follow-up appointment as requested
• Not to take any medications without the knowledge of doctor and healthcare provider
• To understand the charter of rights and seek clarification, if any